Terms of Use

Introduction

This Site is provided by Jewel Resorts (referred to throughout this Site as “JewelResorts.com”) as a service to our guests. Please review the following basic rules that govern your use of the JewelResorts.com site. Please note that your use of the JewelResorts.com site, including our mobile web site constitutes your unconditional agreement to follow and be bound by these Terms of Use. Although you may “bookmark” a particular portion of this Site and thereby bypass these Terms of Use, your use of this Site still binds you to these Terms of Use. JewelResorts.com reserves the right to update or modify these Terms of Use at any time without prior notice to you. For this reason, we recommend that you review these Terms of Use whenever you use this Site.

Use of this Site

By accepting these Terms of Use through your use of the Site, you certify that you are 18 years of age or older. If you are under the age of 18 but at least 13 years of age you may use this Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. JewelResorts.com does not knowingly collect personal information about children under the age of 13 without prior parental consent. Children under the age of 13 may not use this Site other than for browsing, and parents or legal guardians may not agree to these Terms of Use on their behalf. If you are a parent or legal guardian agreeing to these Terms of Use for the benefit of a child between the ages of 13 and 18, be advised that you are fully responsible for his or her use of this Site, including all financial charges and legal liability that he or she may incur.

If you do not agree to (or cannot comply with) any of these terms and conditions, do not use this Site. All billing and registration information provided must be truthful and accurate. Providing any untruthful or inaccurate information constitutes a breach of these Terms of Use. By confirming your purchase at the end of the checkout process, you agree to accept and pay for the item(s) requested. All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Site (collectively, the “Contents”) are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software. All software used on this Site is the property of JewelResorts.com or its suppliers and protected by U.S. and international copyright laws. The Contents and software on this Site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Site is strictly prohibited. Third Party Sites: References on this Site to any names, marks, products or services of third parties, or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply JewelResorts.com's endorsement, sponsorship or recommendation of the third party, its information, products or services. JewelResorts.com is not responsible for the practices or policies of such third parties, nor the content of any third party sites, and does not make any representations regarding third party products or services, or the content or accuracy of any material on such third party sites. If you decide to link to any such third party sites, you do so entirely at your own risk.

Site Security

You are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, “flooding,” “spamming,” “mail bombing” or “crashing;” (d) sending unsolicited email, including promotions and/or advertising of products or services; or (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability. JewelResorts.com will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from JewelResorts.com on this Site and other than generally available third party web browsers (e.g., Firefox or Microsoft Explorer).

Reservation Acceptance

Please note that there may be certain reservations that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any reservation for any reason. Some situations that may result in your reservation being canceled include limitations on quantities of room types available, inaccuracies or errors in pricing information, or problems identified as fraud or identified as invalid by our accounting department. We may also require additional verifications or information before accepting any reservation. We may contact you if your reservation is canceled or if additional information is required to accept your reservation. If your reservation is canceled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge.

Pricing and Content Information

While JewelResorts.com strives to provide accurate pricing information, pricing or typographical errors may occur. In the event that a room or package is listed at an incorrect price due to an error in pricing, JewelResorts.com shall have the right, at JewelResorts.com’s sole discretion, to refuse or cancel any reservations placed for that room or package. In the event that a room or package is mispriced, JewelResorts.com may, at JewelResorts.com’s discretion, either contact you for instructions or cancel your reservation and notify you of such cancellation.

Objectionable Content: You understand that by using this Site or any services provided on the Site, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Site and any service at your sole risk and that JewelResorts.com and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable.

Hurricane Policy

Jewel Resorts understands that severe weather events may cause our guests to consider changing their travel plans. With this in mind, we offer our guests the following Hurricane Policy valid from June 1 through November 30.  This policy applies only to rooms that are reserved directly with Jewel Resorts.  If your reservation is made through a travel agent or travel wholesaler, please refer to the policy advised by that company.

In the event that there is a Hurricane Warning for a Category 1 or higher (as defined by the U.S. National Weather Service) within the dates of your reservations and within the region where the resort is located, Jewel Resorts will offer you the following options:

  • If you are at the property and opt to depart early, penalties will be waived and you will receive a credit for travel up to one year for the number of nights interrupted; or you may be entitled to a refund for the number of interrupted nights.
  • If you are unable to arrive on your scheduled arrival day and stay for a shorter period, penalties will be waived and you will receive a credit for the number of nights originally booked. 
  • If you are scheduled to arrive at the resort and opt to cancel your reservations within 48 hours of arrival, penalties will be waived and you will receive a credit for the number of nights originally booked. 

Rescheduling your vacation:

  • Jewel Resorts will guarantee the original rate, inclusive of discounts and value added items for re-booked travel through December 15 of the current year and from June 1 – November 30 of the following year, subject to availability and applicable promotions.
  • The alternative stay dates must be reserved within 14 days of cancellation and will be in an equivalent room category to the one originally booked.  All reservations are subject to availability and may also be subject to blackout restrictions.

This offer is subject to change and may be withdrawn at any time.  Updates to this notice, along with applicable dates will be updated on our News & press section of the resort website.

If you have booked other products and services provided by third party supplier included in your vacation, such as; airline tickets, car rentals or vacation insurance, you will continue to be responsible for any non-refundable payments, cancellation or change fees assessed by those suppliers, Jewel Resorts cannot waive those applicable charges.

The safety and well-being of guests at Jewel Resorts is of the utmost importance. Should there be an emergency, please be assured that the resort management and staff have the training, resources and experience to enable our guests to weather any storm.

Reservation Policies/Fees

Check In - After 3 pm / Check Out - 11 am
Cancellation - 0-14 days-full stay, 15+ $200 per person*
Guarantee / Deposit - $200 per person 15+ days out, 0-14 days-full stay deposit required*
Group - Above 10 rooms
Taxes - All Inclusive
N/A - extra adult fee, rollaway, crib, or pets
*During Holiday periods cancellations need to be made 21 day prior to arrival in to avoid forfeit of the full stay. Policies and fees are subject to change.

Copyrights and Trademarks

Unless otherwise noted, all Contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by JewelResorts.com, one of its affiliates or by third parties who have licensed their materials to JewelResorts.com and are protected by U.S. and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Site is the exclusive property of JewelResorts.com and is also protected by U.S. and international copyright laws. JewelResorts.com and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials which appear on this Site. Access to this Site does not confer and shall not be considered as conferring upon anyone any license under any of JewelResorts.com’s or any third party’s intellectual property rights.

The JewelResorts.com names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of Jewel Resorts. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner.

User Reviews, Feedback, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to JewelResorts.com on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the “Comments”) you grant JewelResorts.com a royalty-free, irrevocable, transferable right and license to use the Comments however JewelResorts.com desires, including without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world. JewelResorts.com will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. JewelResorts.com is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of “spam”. You grant JewelResorts.com the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify JewelResorts.com and its affiliates for all claims resulting from any Comments you submit. JewelResorts.com and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.

Indemnification

You agree to defend, indemnify and hold harmless JewelResorts.com and its affiliates from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site or any breach by you of these Terms of Use.

Termination

These Terms of Use are effective unless and until terminated by either you or JewelResorts.com. You may terminate these Terms of Use at any time, provided that you discontinue any further use of this Site. JewelResorts.com also may terminate these Terms of Use at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in JewelResorts.com’s sole discretion you fail to comply with any term or provision of these Terms of Use. Upon any termination of these Terms of Use by either you or JewelResorts.com, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the Terms of Use or otherwise. The following sections shall survive any termination of these Terms of Use: “Comments,” “Site Security,” “Pricing and Content Information,” “Copyrights and Trademarks,” “User Reviews, Feedback and Submissions,” “Indemnification,” “Termination,” “Disclaimer” “Limitation of Liability,” “Privacy” and “General.”

Disclaimer

THIS SITE IS PROVIDED BY JEWELRESORTS.COM ON AN “AS IS” AND “AS AVAILABLE” BASIS. JEWELRESORTS.COM MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, JEWELRESORTS.COM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, JEWELRESORTS.COM DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON THIS SITE. YOU ACKNOWLEDGE, BY YOUR USE OF THE JEWELRESORTS.COM WEB SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE ITEM. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THESE TERMS OF USE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU.

Limitation of Liability

UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL OR EQUITABLE THEORY, WHETHER IN TORT, CONTRACT, STRICT LIABILITY OR OTHERWISE, SHALL JEWELRESORTS.COM OR ANY OF ITS AFFILIATES, EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS OR SUPPLIERS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE JEWELRESORTS.COM WEB SITE, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, LOSS OF DATA, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF JEWELRESORTS.COM HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL JEWELRESORTS.COM BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE FEES PAID BY YOU IN CONNECTION WITH YOUR USE OF THE SITE DURING THE SIX MONTH PERIOD PRECEDING THE DATE ON WHICH THE CLAIM AROSE.

Privacy

You acknowledge that any personal information that you provide through this Site will be used by JewelResorts.com in accordance with JewelResorts.com’s Privacy Policy.

General

These Terms of Use represent the complete agreement between the parties and supersede all prior agreements and representations between them. Headings used in these Terms of Use are for reference purposes only and in no way define or limit the scope of the section. If any provision of these Terms of Use is held to be unenforceable for any reason, such provision shall be reformed only to the extent necessary to make it enforceable and the other terms of these Terms of Use shall remain in full force and effect. The failure of JewelResorts.com to act with respect to a breach of these Terms of Use by you or others does not constitute a waiver and shall not limit JewelResorts.com’s rights with respect to such breach or any subsequent breaches. 

Changes to the Terms of Use

The Terms of Use was last updated on September 1, 2012. Please check our Terms of Use periodically for changes.