Use of this Site
You are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, “flooding,” “spamming,” “mail bombing” or “crashing;” (d) sending unsolicited email, including promotions and/or advertising of products or services; or (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability. JewelResorts.com will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from JewelResorts.com on this Site and other than generally available third party web browsers (e.g., Firefox or Microsoft Explorer).
Please note that there may be certain reservations that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any reservation for any reason. Some situations that may result in your reservation being canceled include limitations on quantities of room types available, inaccuracies or errors in pricing information, or problems identified as fraud or identified as invalid by our accounting department. We may also require additional verifications or information before accepting any reservation. We may contact you if your reservation is canceled or if additional information is required to accept your reservation. If your reservation is canceled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge.
Pricing and Content Information
While JewelResorts.com strives to provide accurate pricing information, pricing or typographical errors may occur. In the event that a room or package is listed at an incorrect price due to an error in pricing, JewelResorts.com shall have the right, at JewelResorts.com’s sole discretion, to refuse or cancel any reservations placed for that room or package. In the event that a room or package is mispriced, JewelResorts.com may, at JewelResorts.com’s discretion, either contact you for instructions or cancel your reservation and notify you of such cancellation.
Objectionable Content: You understand that by using this Site or any services provided on the Site, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Site and any service at your sole risk and that JewelResorts.com and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable.
Jewel Resorts understands that severe weather events may cause our guests to consider changing their travel plans. With this in mind, we offer our guests the following Hurricane Policy valid from June 1 through November 30. This policy applies only to rooms that are reserved directly with Jewel Resorts. If your reservation is made through a travel agent or travel wholesaler, please refer to the policy advised by that company.
In the event that there is a Hurricane Warning for a Category 1 or higher (as defined by the U.S. National Weather Service) within the dates of your reservations and within the region where the resort is located, Jewel Resorts will offer you the following options:
- If you are at the property and opt to depart early, penalties will be waived and you will receive a credit for travel up to one year for the number of nights interrupted; or you may be entitled to a refund for the number of interrupted nights.
- If you are unable to arrive on your scheduled arrival day and stay for a shorter period, penalties will be waived and you will receive a credit for the number of nights originally booked.
- If you are scheduled to arrive at the resort and opt to cancel your reservations within 48 hours of arrival, penalties will be waived and you will receive a credit for the number of nights originally booked.
Rescheduling your vacation:
- Jewel Resorts will guarantee the original rate, inclusive of discounts and value added items for re-booked travel through December 15 of the current year and from June 1 – November 30 of the following year, subject to availability and applicable promotions.
- The alternative stay dates must be reserved within 14 days of cancellation and will be in an equivalent room category to the one originally booked. All reservations are subject to availability and may also be subject to blackout restrictions.
This offer is subject to change and may be withdrawn at any time. Updates to this notice, along with applicable dates will be updated on our News & press section of the resort website.
If you have booked other products and services provided by third party supplier included in your vacation, such as; airline tickets, car rentals or vacation insurance, you will continue to be responsible for any non-refundable payments, cancellation or change fees assessed by those suppliers, Jewel Resorts cannot waive those applicable charges.
The safety and well-being of guests at Jewel Resorts is of the utmost importance. Should there be an emergency, please be assured that the resort management and staff have the training, resources and experience to enable our guests to weather any storm.
Check In - After 3 pm / Check Out - 11 am
Cancellation - 0-14 days-full stay, 15+ $200 per person*
Guarantee / Deposit - $200 per person 15+ days out, 0-14 days-full stay deposit required*
Group - Above 10 rooms
Taxes - All Inclusive
N/A - extra adult fee, rollaway, crib, or pets
*During Holiday periods cancellations need to be made 21 day prior to arrival in to avoid forfeit of the full stay. Policies and fees are subject to change.
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The JewelResorts.com names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of Jewel Resorts. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner.
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