Jamaica Vacation & Resorts FAQ

General Information

What are the entry requirements for Jamaica?

To enter Jamaica a valid passport is required. Citizens of the U.S, the UK, Canada and other major European countries are not required to have a visa to visit Jamaica, but must present a valid passport when leaving and or re-entering their country.  All visitors are required to travel with a return ticket or onward ticket for entry into Jamaica.  Other nationalities please contact your local Jamaican embassy, Consulate or Jamaica Tourism office or visit www.visitjamaica.com to verify correct documentation needed.

Are vaccinations required?

Vaccinations are not necessary for travel to Jamaica from the US, Canada, United Kingdom or any major European country. We recommend you speak to your doctor for more information.

Do I need to bring an electrical adapter?

The electrical supply in Jamaica is 110 volts/50 cycles standard, and electrical appliances use plugs that are two-pronged and flat (such as those used in the United States and Canada).If your appliances do not use 110 volts or flat two-pronged plugs, we recommend bringing the requisite adaptors and converters with you. For your convenience, hair dryers are provided in every Jewel guest room.

What credit cards does Jewel Resorts accept?

We accept Visa, MasterCard, American Express and Discover. We also accept debit cards.

Is a credit card required at check in?

Yes, a credit is required upon check-in for any incidental charges during your stay. If you prefer to not give a credit card cash may be used, a deposit in the amount of $200 per room is required upon check in.

Do I need to bring money and exchange my currency to Jamaican Dollars (JA$) when I get to Jamaica?

Once you arrive at Jewel Resorts, nearly everything is already included in the price you have paid. Please budget for items such as Spa treatments, optional tours and attractions, gift and jewelry shops including duty free items, phone calls, P.A.D.I. certification or refresher courses, and local vendor purchases. US dollars are widely accepted in Jamaica and actually recommended. Most items will be priced USD, but keep in mind local vendors may not have change so we suggest you bring smaller bills.

Is there a secure place to keep valuables?

All guest rooms have an in-room electronic safe deposit box. We advise guests to place travel documents and any other valuables in this secure place.

What is the hurricane policy at Jewel Resorts?

Jewel Resorts understands that severe weather events may cause our guests to consider changing their travel plans. Please visit www.jewelresorts.com/terms-of-use for more information on our hurricane policy.

What is the smoking policy at Jewel Resorts?

Smoking is not allowed in the rooms or enclosed restaurants. If you wish to smoke, we ask that you confine this to your guest room balcony or other outdoor areas.

What is the tipping policy at the resorts?

Your all-inclusive vacation includes a service fee which is distributed amongst our staff, however, if you feel that a member of our team has gone above and beyond by offering you a stand-out exceptional service, then you are free to extend further tip to them personally.

Can I drink the water?

Tap water is safe to drink because it is filtered and chlorinated.
Xamayca" is the name that the first Jamaicans, the Tainos, gave to this country. It means "Land of Wood and Water", and for good reason; Jamaica has hundreds of spring and rivers, both above and underground. Over the years, Jamaica has developed extensive water treatment and supply systems; island wide, so all drinking water in Jamaica is purified and filtered by modern methods. Our water is safe for you to drink, clean your teeth, bathe and wash clothing in. If you choose not to drink the water, rest assured; there are many brands of Jamaican spring water that meet or exceed the highest international standards, available at most shops and restaurants for an additional fee.

Is there a nurse on property?

There is a Registered Nurse on the premises with scheduled hours. Should you need medical attention outside of these hours; we have a doctor on call 24-hours a day. You will be responsible for any additional charge if the doctor is called or if a prescription is needed.

What is the minimum age to check in at the resorts?

At Jewel Runaway Bay we accept guests of all ages.

At Jewel Dunn’s River and Jewel Paradise Cove the minimum age to check in is 18 years old.

Inclusions

What's included in my all-inclusive package?

The all-inclusive package incorporates anything you could ever need for your retreat.

  • Luxury Accommodations
  • Dining options from beach casual to sophisticated white-glove
  • Local and Branded Liquors
  • Anytime Snacks
  • Airport Transfers via complimentary shuttle
  • Nightly Entertainment
  • Non-motorized Water Sports
  • Land Sports
  • CUT Fitness Center
  • Complimentary Wi-Fi in the Lobby
  • Computer station including complimentary internet service
  • Complimentary wired internet in select room categories
  • Complimentary green fees at the (18) hole championship Runaway Bay Golf Club
  • Taxes and gratuities

Jewel Paradise Cove Exclusives

  • Enhanced Water Sports Activities Center featuring Scuba Diving (PADI Certified Divers) & Resort Course, Sunset Cruise, Glass-Bottom Boat Tour, Reef Snorkeling Excursion, water skiing, Hobie Cat and windsurfing with instruction and non-motorized water sports
  • Dunn’s River Falls Tour (once per stay)
  • Shopping Tour with trip to Margaritaville (once per stay)

Jewel Exclusives

  • Pool Concierge
  • Dive-In Movies
  • Dinner Under the Stars and other weekly specialty dinners
  • Gem of the Day – Our signature tropical cocktails
  • Rock Candy Departure Gift

You might want to budget extra for:

  • Radiant Spa treatments or Polish Salon services
  • Tours and Activities outside the resort
  • Internet Access in your guest room (included at Jewel Paradise Cove)
  • Gift and Jewelry Shops including  Duty Free purchases
  • In-Room Phone Charges
  • P.A.D.I. Scuba certification or refresher instruction (included at Jewel Paradise Cove)
  • Video and Photo albums
  • Local vendor purchases
  • Food and drinks at The Club House - Runaway Bay Golf Club

Does the resort offer Day Passes?

Yes, you can purchase a resort day or night pass to Jewel Paradise Cove for $95 per person and the other two Jewels for $75 per person. Day - 10:30 am to 6:00pm, Night - 6:00pm to 2:00am. Contact concierge services at each resort. conciergedunnsriver@jewelresorts.com or conciergerunawaybay@jewelresorts.com or conciergeparadisecove@jewelresorts.com

If I am on a cruise and Jamaica is a port of call on my itinerary, can I visit the resorts?

Yes, you can purchase a resort day pass to Jewel Paradise Cove for $95 per person and the other two Jewels for $75 per person. If you would like to include transportation from the port to the resort, please visit www.jamaicaforaday.com for more information.

What's included in my Interval International package?

The all-inclusive Interval International package incorporates anything you could ever need for your adult-only retreat.

  • Luxury Accommodations
  • All meals and snacks 
  • Unlimited Local and Branded Liquors 
  • Daily Activities and Entertainment
  • Non-motorized Water Sports
  • Basketball, Volleyball and Tennis Courts
  • CUT Fitness Center
  • Shuffleboard, Pool Tables and Giant Lawn Chess & Checkers
  • Complimentary Wi-Fi in the Lobby
  • Complimentary Internet Cafe
  • Taxes and gratuities

Jewel Paradise Cove Exclusives

  • Enhanced Water Sports Activities Center featuring Scuba Diving (PADI Certified Divers) & Resort Course, Sunset Cruise, Glass-Bottom Boat Tour, Reef Snorkeling Excursion, water skiing, Hobie Cat and windsurfing with instruction and non-motorized water sports
  • Dunn’s River Falls Tour
  • Shopping Tour with trip to Margaritaville

Jewel Exclusives

  • Pool Concierge
  • Dive-In Movies
  • Dinner Under the Stars and other weekly specialty dinners
  • Gem of the Day – Our signature tropical cocktails
  • Rock Candy Departure Gift

What's not included but recommended:

  • Round-trip Airport Transfers from Montego Bay’s Sangster International Airport are not included in Interval International packages. We recommend you pre-purchase through our preferred transportation provider, Jamaica Tours Ltd. (JTL) at www.jamaicatoursltd.com

You might want to budget extra for:

  • Radiant Spa treatments or Polish Salon services
  • Tours and Activities outside the resort
  • Motorized watersports, including P.A.D.I. Scuba certification or refresher instruction
  • Wired-Internet Access in your guest room (included at Jewel Paradise Cove)
  • Treasure Chest – souvenirs, liquor, coffee, Jewel bags and apparel
  • The Jewel Box - our full-service Duty Free and Tax Free jewelry store
  • Guest Room Telephone Charges
  • Flash! Video and Photography services and products
  • Local vendor purchases

Transportation and location

How far are the resorts from Kingston and Montego Bay airports?

Jewel Dunn's River is approximately 90 minutes from both Norman Manley (Kingston) International Airport (KIN) and Montego Bay’s Sangster International Airport (MBJ).

Jewel Runaway Bay is approximately 75 minutes from Montego Bay’s Sangster International Airport (MBJ), and 3 hours from Norman Manley (Kingston) International Airport (KIN).

Jewel Paradise Cove is approximately 80 minutes from Montego Bay’s Sangster International Airport (MBJ), and 3 hours from Norman Manley (Kingston) International Airport (KIN).

Are airport transfers included from Montego Bay’s Sangster International Airport to the resort?

Yes, complimentary round-trip airport transfers via Jamaica Tours Ltd.(JTL) are included for all guests* from Montego Bay’s Sangster International Airport (MBJ). Upon arrival, guests should check in at Jamaica Tours Ltd. Desk located in the airport’s Welcome Lounge at desk 21.

Guests arriving with a wheelchair can be transported via our complimentary shuttle if she/he can get aboard the bus and allow wheelchair to be stored and transported without liability. 

For private OR wheelchair accessible transportation, please contact Jamaica Tours Limited directly at: (876) 953-3700 or Email: info@jamaicatoursltd.com. Approximate cost $280.00 round trip.

What are the transfer times from the Montego Bay airport to the resorts?

Times are scheduled based on flight arrivals each day and varies accordingly.

Is parking available at the resort?

Complimentary parking is offered to all guests.

Dining

What is the dress code for the different restaurants?

Aquamarina Beach Bar and Grill: Bare feet and bathing suits welcome.

Court Jesters: Casual wear including swimwear.

Coral Café: For Lunch: Resort Day Casual – Shorts or jeans, swimwear must be covered, no bare feet.

Coral Café: For Dinner: Resort Evening Casual – Smart evening wear; slacks, skirts or dress shorts and sandals welcome.

Jade Samurai and Moonstone: Resort Casual: smart evening wear; slacks, skirts or dress shorts and sandals welcome.

Platinum: In keeping with the ambiance, we ask that you dine in Resort Elegant dress: summer or cocktail dress, slacks or skirt and nice top for women.  Dress or khaki pants, shirts with sleeves and collars and dress shoes for men.  Jackets and ties are not required, but welcome.  Jeans, shorts, sleeveless shirts, t-shirts, caps, sneakers or, flip flops are not allowed. 

Do I need to make dinner reservations?  

Only at the Jade Samurai. The Teppanyaki style live cooking with chop chop entertainment has set seating times.  Reservations can be made while on property.

If I am a vegetarian or have special dietary needs, will I have adequate options?

All of our restaurants offer spa cuisine vegetarian options and our chefs are happy to assist with options designed for your special needs.

Do you offer premium brand drinks?

Yes these include: Courvoisier, Hennessey, Appleton White & Special, Johnny Walker Red & Black, Appleton VX , Jose Cuervo (Gold), Tanqueray Gin, Gordon’s Gin, Coruba Dark , Coconut Rum, Baileys, Absolute Vodka, Jack Daniels, Rum Cream , Sky Vodka. Brands may vary.

Is there room service?

Yes, Jewel Resorts offers complimentary room service in selective categories.

Diamond Concierge, Ocean View Guestrooms and Butler Suites at Jewel Dunn’s River include complimentary room service. Concierge Rooms and Butler Suites at Jewel Runaway Bay include complimentary room service.

Jewel Paradise Cove offers complimentary room service in Oceanfront Concierge, Junior Butler and Oceanfront Butler Suites.

All other room categories at both resorts offer room service at a modest additional cost.

Accommodations

We are traveling with a couple of friends. Can we request adjoining rooms?

Jewel Dunn’s River does not have adjoining rooms (with a door in between); however based on availability and if reserved in the same category, the resort can have guests in groups stay in rooms close to each other.

At Jewel Runaway Bay we have adjoining rooms on two (2) buildings: Ruby and Opal; this may be requested at the time of booking and is subject to availability.

At Jewel Paradise Cove we have adjoining rooms on all buildings; this may be requested at the time of booking and is subject to availability.

Are the resorts family friendly?

Jewel Runaway Bay is a resort for all-ages. There are activities designed specifically for children. 

Jewel Dunn's River and Jewel Paradise Cove are adults-only resorts and require all guests to be at least 18 years of age.

What room category do I reserve to enjoy your Butler Service?

One-Bedroom Ocean View Butler Suite and Honeymoon Haven One-Bedroom Ocean Front Suite include butler service at Jewel Dunn’s River.

One Bedroom Oceanfront Suite with Plunge Pool and One Bedroom Waterview Suite are the butler serviced suites at Jewel Runaway Bay.

Junior Butler Suite and Oceanfront Butler Suite are the Butler serviced suites at Jewel Paradise Cove.

What is Jewel Resorts Butler Service?

You have access to a personal butler to take care of all your on-island arrangements beginning with a special greeting upon arrival, in-suite check-in, unpacking/packing service, plush his and her robes  wet bar in-room stocked and replenished with premium liquors, wine and champagne, room service, special dinner reservations, a cell phone to access your butler and on and on.

What is Concierge Service?

You enjoy room service, plush his and her robes, upgraded mini-bar, which includes locally-branded liquors and wines, plus access to a dedicated desk to handle needs including shopping trips and excursions.

What type beds are offered?

The majority of rooms feature a luxurious King Size bed. We now have some rooms with double beds available; please contact reservations for more details and requests for Jewel Dunn’s River.

Jewel Runaway Bay offers also offers luxurious king beds, doubles and twin bedded accommodations.

Jewel Paradise Cove offers luxurious king beds or twin bedded accommodations.

Are singles welcome?

Singles are welcome at Jewel Resorts.

Are the rooms handicapped accessible?

The whole property is wheelchair accessible however rooms at Jewel Dunn’s River are not outfitted for wheelchair accessibility.

Jewel Runaway Bay offers two (2) wheelchair accessible rooms in the Waterview Guest Room category, please make the request at time of booking.

Jewel Paradise Cove Bay offers three (3) wheelchair accessible rooms, please make the request at time of booking. The property does not feature elevators.

Activities

How can I arrange tours and activities outside the resort?

Jewel Resorts' Tours and Activities Desk, conveniently located in the resort, can help you book a variety of activities and tours.  Visit them upon arrival or contact them before arrival at jtlgroups@jamaicatoursltd.com.        

What about the activities included in the Jewel Paradise Cove all-inclusive package?

The Dunn's River Fall tour and the Shopping Tour are offered once per stay. Glass bottom Boat Tours and Snorkeling Excursions go out daily, the Sunset Cruise is offered once per stay and goes out on Tuesdays, Thursdays & Sundays ( requires 24 hours advance reservation). You can reserve the tours upon arrival at the Watersports Activities desk.

Is there a fee for Scuba Diving?

Jewel Paradise Cove offers enhanced Water Sports Activities Center featuring Scuba Diving (PADI Certified Divers) & Resort Course, Scuba Diving - one tank dive/day, except days of travel; additional dives including night dives offered at additional cost.  

Catamaran cruises and Snorkeling/Scuba Diving are available for an additional cost through Resort Divers for Jewel Dunn's River.

Catamaran Cruises and Snorkeling/Scuba Diving are also available at an additional cost through the WaterSports Shop on property for Jewel Runaway Bay. Complimentary dive lessons are given in the pool Additional water sports information for Jewel Runaway Bay.

Can I sunbathe topless on the beach?

Topless sunbathing is not recommended as public nudity is against the law in Jamaica.

What are the date and times for Jewel Resorts' Exclusive dining activities?

At Jewel Dunn’s River:
Beach Parties: Tuesdays starting at 6:30pm - Main Beach
Managers Cocktail: Fridays at 6:00pm in the Courtyard near Court Jesters Pizza.
Dining Under The Stars: Fridays at 7:15pm at the Pier.

At Jewel Runaway Bay:
Beach Parties: Mondays at 6:30pm – Main Beach
Managers Cocktail Party: Thursdays at 6:00pm at the Zircon Lawn near main pool deck
Dining Under The Stars: Thursdays at 7:00pm on the Main Pool deck

At Jewel Paradise Cove:
Beach Party: Tuesdays at 6:30pm - Main Beach
Managers Cocktail Party: Fridays at 6:00pm - Games Arena
Dining under the Stars:Fridays at 7:15pm - Main Pool Deck
Honeymoon & Anniversary Cocktail Parties: Mondays at 5:30pm - Radiant Spa Gazebo

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